I stayed with my family (total of 6) for a week in this apartment and we were all quite content. It was spacious, recently painted, renovated bathrooms and A/C units in almost every room. The apartment is a bit of a hike to reach from entrance (~42 steps) but extemely well located, i.e., a quiet street but very near supermarket, butcher, produce vendor and morning latte! The street intersects with the main avenue which has many restaurants, shops, bakeries and points of interest. Lucca, itself, is easily negotiated but this apt's location was particularly great. If there were any drawbacks there were a few noticeable items missing: no clothes dryer (not so hard to hang on well positioned clotheslines), no dish towels. I would recommend it to families or groups.
Sonia, who is the point of contact for general information, was very reponsive and helpful.
I would definitely stay here again!
Shout out to Tau touring - great transport service