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Thanks for your kind words and for staying at our Urban Chic apartment. I hope we can welcome you again. Carl (at Exclusively Eastbourne Holiday Homes)

Thank you so much for staying Wendy and your kind words. Urban Chic is a little gem isn't it - so close to everything you want to enjoy in Eastbourne and yet tucked away in Little Chelsea. I hope we can welcome you back. Carl (Exclusively Eastbourne Holiday Homes)

Thank you so much for staying and finding the time for a review. I am so pleased that we could immediately visit to rectify the elements you raised - we are local and available 7 days a week just in case our guests need us. Apologies for the overly-fluffy rug - definitely never had a dog staying :) Carl (Exclusively Eastbourne Holiday Homes)

Hi Charles, So pleased to hear that you loved the location - it's very unusual to be so central and yet on such a quiet side street. Sorry if you were in any way surprised as that is the last thing we ever want - we'd much rather exceed our guests' expectations. We always try to be super open and honest with our photos (definitely no wide angled lenses) and we also have a 3D virtual tour on our Exclusively Eastbourne website which allows you to 'walk' around the whole apartment to appreciate everything it has. The central heating is completely flexible and controllable so that you can be as toasty as you like - it is set so that it automatically comes on at certain times, but guests can also raise the temperature outside of these times by simply using the thermostat - it sounds like we need to make it even clearer and not simply within the Guest Information folder provided in the flat. Apologies if the plush and fluffy rug wasn't to your liking. A dishwasher was added to the kitchen as we appreciate our guests don't want the hassle of handwashing dishes and we simply relocated the washing machine literally outside the front door in the covered area. There is a small freezer compartment above the fridge in the kitchen, but again we wanted to make the flat even better equipped so added a large freezer - again literally outside the front door. The bed is indeed a standard UK kingsize and the flat a lower ground floor which the cover photo on the listing hopefully portrays pretty well. We are delighted to provide parking permits for just £2 per day which seem to go down extremely well with our guests considering that the flat is so central - it would cost more like £20 per day in Brighton, for example. They cover directly outside the flat and also across a decent part of the town centre. Thanks for staying and I hope we can welcome you back in one of other properties in and around the best parts of Eastbourne. Carl (Exclusively Eastbourne Holiday Homes)