You set the bar high as you tell us in the handbook that you belonging to a prestigious Quality Mark shared with e.g. Holiday Bond. This is a delightful apartment but the devil is in the detail and some details were not were not up to standard. Arrival is a downer: the front door is shabby, the bell rusty (and a dead basil plant on the step). Bedroom, bathroom and living room spotless, but cleaner needs more time to check and, if necessary, sort the kitchen: crockery piled in the cupboard higgledy piggledy, cups not very clean, also cutlery. Grill pan needed washing. One or two basic items lacking, like a colander.
It did not look like you are monitoring the property closely: the broken handle on the bedroom window had been reported several weeks ago but not been repaired.
All in all, not enough to lead me to phone and complain, especially as I had already sorted the kitchen myself. I should have raised the matter of the dim lighting, which is certainly not bright enough for older people to read by ( I used a torch). We enjoyed our week and managed OK, but I guess felt this was not good value for the price paid, which is why regretfully I am not able to recommend.
