8/10 (良い)
宿泊されたお客様
2019 年 7 月 16 日
良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション
Marbella
The property was clean, excellent location, the host was helpful when we arrived and the check in was smooth. However, there is a problem with the hosts not communicating properly and the initial interactions by email were confusing. When asked to provide the address of the property after all the rent was paid they took too long to reply and did not know what property I had booked, when I asked to see the pictures of inside of the property they said they dis not have any pictures to send. This made me uncomfortable that I may not be getting the property I paid for and I told them this is not what I expected and I need confirmation that I am getting the property I saw in the booking and that I paid for. They threatened to cancel my reservation without refund!! Not good.
