ゾエラヴィンヤード-豪華なプールのある息をのむワインカントリーヴィンヤードエステート

Hi Ricardo, I’m surprised to hear you had a less than stellar experience. I appreciate the feedback and will be implementing the improvements you mentioned. It is a rural property so I understand if there were some spiders at the exterior of the home. As you know, I did purchase extra kitchen items for your stay as you were staying over Thanksgiving week and I went back and forth with your wife in the weeks leading up to your stay and actually purchased each item she requested and made it very clear I would be happy to provide any other household/kitchen items because as I told her, if it was an item you felt was necessary to adequately cook a large meal, then I was certain future guests would be appreciative to have the kitchen stocked with those items as well. Again, I was very clear through the whole process that I would provide any additional items needed but now seeing your review this is all news to me. I apologize you didn’t enjoy your complimentary Wine Tasting that I arranged for you over the holiday week, I’ve had nothing but positive feedback about Viszlay until now, as it’s a picturesque setting with delicious wines and the owners themselves made themselves available to accommodate you. Again, I am shocked you have negative feedback, but would love to host you again and would love communication in real time in the future so I can fix any and all items you have issue with at the time, so you can enjoy every aspect of your stay.

First and foremost, We are so sorry your experience. This is the first and only time we have ever had something like this happen. As you know we experienced one of the most devastating fires in California history in late October. The fire burned through our road and miraculously our home was one of the houses spared. With that said many others were not that lucky. With the housing shortage already bad before the fires many were having trouble finding homes even for temporary use so we made the decision once our home was professionally cleaned from smoke damage to offer it to some fire survivors who needed it last minute. Our neighbor had severe fire damage and asked to stay at the house while their house was repaired. There was so much damage in the region and so many homes were damaged or lost that county wide we were all doing our best to provide help and shelter to those affected. As you know, when we realized we needed to cancel we looked tirelessly to place you at another property, including one of the highest end hotels in the area, Hotel Healdsburg, but you were not agreeable to it. I hope you see the effort put forth on our end, as we set your group up with one of the best employees at our sister property, Christopher Creek Winery, the day of the cancellation, where your group received a VIP wine tasting while we worked to find you a replacement property. We attempted several times that day, and many times since, to reach out to you and make this situation right, but you haven’t answered our calls or email. We would love to make this situation right and leave you with something positive out of all of this. Please let us know how we can remedy this for you.

Hi Lauren, I’m so happy you enjoyed the property, and i’m sincerely appreciative for the feedback! We’ll definitely address the notes you made and make improvements accordingly :) . Looking forward to hosting you again for future trips to Wine Country!