Checking in late on Saturday afternoon, we were disappointed to find the cottage was in poor condition.
We contacted the booking agents, Keys Holiday Cottages, first thing on Monday; their manager visited the property and confirmed a lack of cleanliness and the many ongoing maintenance issues.
The soft furnishings were filthy, as were the carpets. The worktops and table tops were sticky and the oven was disgusting. The double bed mattress and mattress topper were both heavily stained. The mattress protector was worn out, leaving the plastic layer exposed which made sleeping both uncomfortable and noisy.
In addition, many maintenance issues appeared outstanding, i.e. the shaver socket/light unit was not working in the shower room, a bulb in the ceiling lights needed replacing, and the extractor vent was clogged with fluff and dust, the same situation existed in the 3rd floor bathroom vent. In the kitchen a cabinet door was hanging off, and an area of one of the tiled worktops was cracked from front to back.
As a result of the manager’s visit, the owner has had a deep clean of the carpets, soft furnishings and oven carried out. However, no mention of attending to the any of the outstanding maintenance issues was made, despite being noted during the manager’s inspection.
The booking agents, Keys, did their best to the alert the owner to these problems, immediately following their visit to the cottage.
Our advice would be to check, in advance of booking with Keys, to determine if any of the above maintenance issues has been addressed.