4/10 (不満)
Callum S.、Telford. United Kingdom
2023年12月3日
良かった点 : チェックイン
気になった点 : 清潔度、コミュニケーション
DO NOT STAY HERE / AVOID - LOCKED OUT & DEPOSIT NOT REFUNDED
The photos of the property look splendid. But please don’t be fooled, these photos must have been taken a long time ago. Upon arrival the property smelt like a cigar shop and clearly hadn’t been cleaned properly.
The property is furnished as shown in the photos, but clearly wear and tear has had a massive effect since. It’s in need of new furniture and a re paint.
The hosts were very very unhelpful. Didn’t check to see if we had checked in okay, no communication at all. The apartments key is via a phone link that you are sent (very helpful as all guest have a key), however the hosts can set the lock time. On the final night, the online key was accidentally set by the hosts to lock at 00:00 instead of our check-out time of 11:00am. This meant when we arrived back at the apartment, we were locked out ALL night. I tried ringing and messaging the host throughout the night but no answer, they claim they have 24/7 service but this isn’t true.
At around 8am we finally were allowed access to the apartment and we agreed with the host that we can extend the check-in till 12:00 due to the inconvenience and need to sleep, we even arranged with the host for the cleaners to turn up later.
We were instead awoken by the cleaners at 11:00 before we had chance to wake up and clean. The cleaners went round whilst we was still in the apartment and took photos. These photos were then used to withhold our deposit (even though after the photos were taken we cleaned up everything) AVOIDDD
Callum S.
2023 年 10 月に 3 泊滞在
