Chalet Schneehoren Penthouse

Thank you very much for your kind words about the beautiful views, location, and the apartment’s amenities. We’re delighted you enjoyed your stay overall and appreciated the well-equipped kitchen and washer/dryer. It’s true, there is no air conditioning in the apartment — in fact, there isn’t a single apartment in Wengen with air conditioning, as the mountain climate generally makes it unnecessary for most of the year. We’re sorry you felt it was warm during your August stay. We wish we had known you wanted fans — we are always readily available to our guests by email, WhatsApp, or in person at our office, and would have been very happy to deliver fans to you at any time during your stay. Regarding the windows, you are right that there are no bug screens — this is normal in Switzerland. Most windows do not have screens, and most people sleep with their windows open throughout the year. Bugs have not been an issue for us in the past, but we’re sorry this was an inconvenience for you. Thank you again for being our guest and for sharing your feedback. If you ever stay with us again and need anything at all, please don’t hesitate to ask — we’ll be glad to help. We’re so pleased your stay was great overall, and that you were able to enjoy the beautiful views and wonderful location.