3ベッド2バス（温水プールあり）、Wifi、ホットタブ、エアコン、ビリヤード台、Tテニス、スカイテレビ

Hi Neal, Thanks for a great review. As soon as the villa is free we will install BAR B Q lights. Regards Roy & Jill

Hi Kim, Many thanks for taking the time to write your review and we're delighted that you and your family enjoyed your holiday at Villa La Estrella and we have noted your minor points for improvement and thank you for letting us know. Many thanks and best regards, Jill, Roy and the Bestvillas team

Dear Jonelle, Thank you for choosing Villa La Estrella and for taking the time to provide feedback about your experiences. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible and we will use your comments to provide a better holiday experience in the future. In between bookings we are proceeding with a €100,000 renovation and obviously some of the points you raised had still not yet been completed. We were away from Lanzarote when you arrived from an unexpected trip to the uk, the crockery was replaced upon our return and new sunbeds already supplied and fitted. The BBQ, although old, is functional and our future design is a fully integrated bar and built in BBQ later in the year Table tennis and pool table are slightly off colour due to the sun but are perfectly usable. Villa Estrella is a popular villa and the guests before your booking and the guests after you have both booked future holidays in this villa. Our investment in this villa after a difficult 2 year covid period is substantial and I totally reject your comments of prioritising profits over guest satisfaction and we continue to have the very highest number of returning guests which is partially due to our conscientious and hardworking team that are fully appreciated and valued and are instrumental in achieving our high percentage of repeat guests Just a final comment We organised and delivered a bouquet of Flowers for a celebration, organised the purchase of a bottle of special champagne and reacted instantly to the complaint of the BBQ not being clean enough. (although it had been previously cleaned) but did not receive any sign of thanks.. Again, thank you for sharing your comments, all of which have been addressed. and if we can be of any further assistance to you, please contact us Jill and Roy

Hi Euan, Many thanks for taking the time to write your review and we're delighted that you finally managed to enjoy your family holiday. Stay safe and well Best regards, Jill and Roy

Hi Vanessa, Thank you very much for your review and for taking the time to write it, it is very much appreciated and we look forward to welcoming you back soon. With best wishes, Jill and Roy

Hi Tracey, Many thanks for taking the time to write your review and we're delighted that you enjoyed your holiday and we look forward to welcoming you back soon. With best wishes, Jill and Roy

Hi Fiona, Many thanks for taking the time to write your review, very much appreciated and we're all delighted that you had a wonderful holiday and we look forward to welcoming you back soon! With best wishes, Roy, Jill and the team

Hi John, Many thanks for taking the time to write your review, very much appreciated and we're delighted that you had an enjoyable holiday and we look forward to welcoming you back soon. With best wishes, Jill and Roy

Hi Neil, Thank you so much for taking the time and effort to write your review, very much appreciated and we and the team are delighted that you had a fantastic holiday and we look forward to welcoming you back again next year! With best wishes, Jill and Roy

Hi Maria, Thank you very much for taking the time to write your review, very much appreciated and we´re delighted that you had a great holiday and we look forward to welcoming you back soon. Many thanks and best regards, Jill and Roy