完璧な場所！ プライベート＆平和的なコンドミニアム。 サマーフェスティバル！ クラブのアメニティ

Amith, We thank you for staying with us! We appreciate your feedback but are a little confused on how this came to be. As you can see, our condo is booked often with us never having hot water issues. In fact, I was there when you checked out and there was hot water almost instantly. Nevertheless, we apologize with this issue but was never informed of it during the one night that you stayed. We feel had we been informed we would have had a solution almost instantly due to the fact that we live close by and could of had it handled. With that being said, we feel a two star review a little harsh and not deserved. We hope you had a good stay otherwise and good luck in the future.

So we are not surprised at all about this guy’s review! As you can see from out other 5 star reviews that this is an aberration! This guests probably have no idea that there is a dashboard with a message thread to receive check in information! God knows how they came up with a 4 digit code since we clearly send a very detail check in information which includes the 6 digit code. That would explain everything since I never heard back from them at all while sending them their information and several welcoming messages. We left voicemails as well and even sent the information via email just in case. The communication was very poor on their end! We always leave 2 extra rolls of toilet paper (individually wrapped) which by the way we’re found unopened under the bathroom sink! What the guests describes in his message is shocking! We own the property and we live on Beech Mountain. We are not far away owners that have no idea what’s happening in their unit. The only thing I would I agree is that after his departure the light bulb was found burnt out. That would not have been a problem if they had ACTUALLY let us know. We have a basket with spare batteries and lightbulbs inside the unit for events like this. We would have even come and changed it for him since we live right up the road. All the remotes are ALWAYS located on the coffe table! Maybe we need to find a better place? Again, contact information, check out procedures, trash instructions and even things to do on the mountain are all included with the information that was sent. Perhaps this guests missed a little information! They left our place in unsatisfactory condition and when we approached them about it they said that we should expect a review. Unfortunately sometimes we get guests like this one! Based in our other reviews we will continue to provide with an awesome accommodation across from the Ski Resort!