Our experience in renting Villa Segale could not have been better. Marco, our contact, kept in constant contact with me as we navigated cancelled & rerouted flights on our 1st day. Our only disappointment was that because of our delayed arrival, we never got to meet Marco. He kept in touch over all 14 days we stayed in the villa. The beautiful pool, ping pong table and lounge chairs were a #1 hit with not only our younger grandchildren but everyone in our 11 family member party.Though the drive up to and down from the villa with all of its switchbacks was a challenge for our three drivers, it was part of the adventure and was not as difficult as I may be making it out. It was an easy drive into Lucca and we made it many times over our 2-week stay for sightseeing, cafe eating and, of course, shopping. Also trips to nearby Livorno on the Mediterranean and the art center of inland Pietrasanta were easy, rewarding and frequent.Having 5, upstairs en suite bedrooms, each with its own AC unit was well welcomed by our family. That the downstairs bedroom - also with AC - had its bathroom some distance towards the kitchen was no problem. We appreciated Luana’s, the housekeeper, twice a week visits to freshen up the house &, occasionally, clean up the kitchen after a late evening meal.I highly recommend Villa Segale to those interested in a beautiful and relaxing location close to many wonderful sights. We will certainly recommend it to our friends planning a trip to Italy!