The house was very clean, great location, and we had plenty of room for our group of 8. We did have an issue with the toilet, but maintenance came right out. There were other issues with the house, but nothing urgent. We just made a list as requested and sent to Wonder Vacations. The only issue we had was the check in process. There was definitely a big communication issue. I called about 10 days prior to our check in and was told they had everything they needed and I would receive the door code 2 days prior to arrival. We also received all the check in instructions which were very helpful. When we didn't receive the door code 2 days prior I tried multiple times to reach someone by text, email, and the portal without any resolution or explanation. I was told different things by different people on the portal and by phone. I was finally able to reach someone and was eventually told the documents I uploaded months before were gone?!? It was so upsetting to hear this just hours before we were to check in and being told different things by different people. I think if communication was easier and the staff were more accessible and all on the same page, then I would give this house 5 stars.