Whisperingsand-The Beach House

Thank you so much for your kind review! I'm glad you found the house comfortable and functional. We appreciate your feedback on its style and are always working to ensure it provides a cozy, enjoyable stay for our guests. Looking forward to welcoming you back anytime!

Dear Mary, thank you for your feedback and I was very pleased to know that your group had a good time over there. I am sorry that my detailed checkout instruction on cleaning has made you feel a bit overwhelming. It is a standard checklist for guests to ensure that they need to leave the house safely and in the same condition as they checked-in, mostly common sense. As you can appreciate that we have guests from all sorts of areas with different living habits. A detailed checklist to assist them during checkin and checkout is important and necessary, and I have never had any complain about the checklist. Nevertheless, I can try to make the language and instruction more concise. On the other point, yes, we will try to get a few comfortable chairs for the outdoor area for the summer. Thanks again for your feedback.

Hi Jenny, Thank you for your feedback. I am sorry that you might have misunderstood the gate access and parking area to the property from the google map image. We don't have a special security locked garage, only car parking space in front of the fence, which can accommodate 2 standard cars. We will try to flatten the edges of the extra floor mat we provided under the dining table. As for the remote controls, we will check it out, as no other guests have even mentioned the issue, it might need to change the battery. there are clear instructions on the wall, nevertheless, there are clear instructions on the wall on how to operate the TV and aircons. We hope to see you again in the next season for the grandprix.

Dear Adrianne, so glad to hear that you and your family enjoyed your 1st Christmas away from home at the WhisperingSand Beach House. Our goal is to provide guests with comfortable accommodation with feeling of “A Home Away from Home”. I am glad that your family thoroughly enjoyed your stay. We used to provide outdoor BBQs for guests to use, but some guests didn’t know how to use and care for the BBQs, and broken 2 BBQs within 3 years of period. Now, we have 2 electric hot plates instead, and can be taken to outdoor to use as BBQ style cooking if it is needed. We appreciate your feedback, may consider to get another BBQ if it is in high demand. Thanks again for your feedback, hope you will use WhisperingSand beach house often for your future holidays. Best wishes for a bright and happy New Year in 2023!

Thank you so much for taking the time to share your detailed feedback about your recent stay. We’re delighted to hear you enjoyed the lovely views and the spacious living areas and bedrooms. We appreciate all your observations. Regarding the points you raised: The TV channel availability is, unfortunately, limited by the broadcast signal in our area. We have recently installed a new receiver box to improve reliability, but the channel selection remains constrained by local reception. We will look into the temperamental set-top box you mentioned for the upstairs TV. Our house is a cherished older property with character, including its original windows. While we maintain them regularly, occasional sounds like window frames in the wind can be part of its charm. We will double-check the specific window you mentioned for any necessary adjustment. Regarding the water pressure in the downstairs shower, yours is the first complaint we have received. The pressure is typical for the area, but we will have our plumber inspect it to ensure everything is functioning as it should. Concerning the mattresses, we understand that comfort is very personal. As you noted, the larger beds were comfortable for you. We do provide a variety of mattress types across the suites to cater to different preferences. We sincerely apologize for the issues you mentioned regarding cleanliness, specifically the cutlery. This is not our standard, and we will reinforce our cleaning checklist with our cleaner. Regarding the sheets, usually, we ask guests to bring their own linen. Any display sheets are for display only, not for guests to use them (as you need to use your own linens) as instructed in the check-in list. However, we provide sets of washed clean linens if it is specifically required in the booking. We laundered display sheets regularly even without people use them. Our pre-departure guidelines are very detailed. Our intention is to ask guests to leave the property in a reasonably tidy state (e.g., disposing of garbage, washing dishes etc.) to assist our cleaning team, who then perform a full, deep clean. This allows us to manage the turnover efficiently, especially during peak seasons. Thank you again for your feedback. We strive to make our historic home comfortable for all our guests, though we recognize that individual preferences and perceptions can vary. We hope you were able to enjoy the unique aspects of your stay.

Dear Ellen, I am very sorry that you have experienced a very out-of-ordinary situation, and understood your disappointment. As you recall, I was also surprised when you sent me the photos. I can ensure you that the property was checked and cleaned the day before your arrival. It was a mystery to all of us why the house condition changed suddenly. We have taken extra measures to ensure that this will not happen again. Again I am very sorry that you didn’t enjoy your stay. The outdoor BBQ hasn’t been used throughout the winter. It must have some rust which we will get it polished. The garden grass is mowed regularly (every 2-3 weeks) by a contracted service, and was just mowed after your departure. I will try to get it mowed more frequently during the summer season. We are trying to accommodate all the needs from various guests with different tastes and our prices have been very competitive in the area, particularly for a large group of guests like your group. Your comments are important to us, and we will try to do our best to ensure our guests to have a pleasant stay.