イブニングブリーズ：豪華！ 村の近く！ 犬に親しみやすい！ 屋外ホットタブ！ ビリヤード台！ BBQ！ Wi-Fi！

Hello Natalya, Thank you for taking the time to write us a review. We are so happy to hear that this property Evening Breeze was all you expected in a home and that you and your group got to enjoy their stay. We do our best to accommodate everyone. Thank you for letting us know this would help us to improve our services for future guests. Come back soon, Destination Big Bear

Thank you so much for reviewing your stay of Evening Breeze. We are glad to hear that you loved the rental minus the beds. We will take that feedback to the owners. We hope you will join us again in the future. Kindest Regards, Destination Big Bear

Hello Mercedes, thank you for taking the time to leave us a review and give us feedback on the home as well as your stay. We really apologize for the inconvenience related to check-in and check-out timing but all the policies were shared with the tenant at the time of booking. Amenities are not guaranteed at the time of arrival. We do our best to get this up and going for the stay, but with so much traffic in and out of the homes, this is something that is hard to promise always working. Unfortunately due to the comfort of the beds being an individual personal preference, this is something that is difficult for us to match. We do our best to accommodate everyone and their preferences by purchasing natural, comfortable beds and also apologize that the home was not cleaned properly before you arrived. This is not what we like to hear from our tenants, and not up to our standards. We will make note of the home not being properly cleaned and address it right away with our cleaning staff. You can also report issues during your stay you and your guests go through so that the maintenance team tries their best to fix that. And due to covid-19 guidelines, the team was instructed to maintain distances. We appreciate you addressing this.Thank you, Destination Big Bear

Hello Emmanuel, Thank you for taking the time to write us a review. We are so happy to hear that this property Evening Breeze was all you expected in a home and that you and your group got to enjoy their stay. Come back soon, Destination Big Bear

Hi Daniel, thanks for the feedback. I'm sorry to hear about your experience with our messaging system, we'll be sure to pass this along internally so that we can improve it in future. In regards to the curtains on windows and window coverings in general, we apologize about this inconvenience and will pass it on to the homeowner. We hope you stay with us again in the future.

Thank you for your review, Chris, we're glad to hear that you enjoyed your stay at Destination Big Bear. We hope to see you again soon! Regards, Destination Big Bear

Hello Jon, Thank you for taking the time to write us a review. We are so happy to hear that this property Evening breeze was all you expected in a home and that you and your group got to enjoy their stay. Having a home that is in a good location as well as being clean and cozy sounds like the perfect vacation. Talk about the views in Big Bear, they are breathtaking. Hopefully, you were able to see one or two of our amazing sunsets having the bonus of a Fenced Backyard adds charter to the home..If you have a complaint about hot tub cleaning this is not up to our standard we always take care of proper cleaning of the house and Amenities. Come back again, Destination Big Bear

Hello Debi, Thank you for taking the time to write us a review. We are so happy to hear that this property Evening Breeze was all you expected in a home and that you and your group got to enjoy their stay. Having a home that is in a good location as well as being clean and cozy sounds like the perfect vacation. We hope that some friendly yet competitive competition was going on while playing pool in the game room. Talk about the views in Big Bear, they are breathtaking. Hopefully, you were able to see one or two of our amazing sunsets. Come back again, Destination Big Bear

Thank you for your review and feedback. Looking into your stay, the spa company tending to this home had to perform a drain and fill on the hot tub, which is outside of the typical needed cleaning procedures. Typical use would not require a drain and fill. For this reason, we required payment for the service after your usage which would have only been $60 of your $400 deposit and refund the rest. We did end up refunding your full deposit.

Thank you so much for reviewing your stay. We appreciate the candid feedback. We're glad that overall you had a nice stay and you found communication with the management team good. We will take the comments back to the homeowner. We hope you will join us again in the future! Kindest Regards, Destination Big Bear