7 BR、4Dゲーミングシアター、4スイート、3ホットタブ、2劇場、サウナ、スキー装着のままアクセス可能な出入り口

Thank you, Jen, for your kind review. We are delighted to hear that Aurora Point served as a great setting for your family gathering and that you were able to enjoy both the natural surroundings and the in-home amenities. The combination of scenic views, nearby outdoor activities, and shared indoor spaces is something we intentionally design to help create memorable group experiences. We are especially pleased that your group was able to take advantage of the hiking and views in the area, as well as the activities within the home itself. Creating an environment where guests can connect, relax, and build lasting memories is exactly what we strive for. If there is anything that could have made your stay even more seamless or elevated, we would always welcome that feedback. We hope to host you and your family again in the future.

Hi Claire, We’re so glad you enjoyed your trip! Thanks for taking the time to review our property!

Hi Latasha, We’re so glad you enjoyed your stay at Aurora Point and found our property clean and enjoyable. We hope to have the chance to host you again in the future.

Thank you for your feedback, Shelia. We’re very glad to hear you enjoyed the cleanliness of the home, as providing a clean and welcoming experience is extremely important to us. We appreciate you sharing your thoughts regarding the mattresses. Comfort preferences can vary from guest to guest, but we understand how important restful sleep is and will take your feedback into consideration as we continue evaluating upgrades throughout the property. We also apologize for the frustration with the grill. We wish we had known about the issue during your stay, as we would have been more than happy to send someone out to assist right away. We’re not entirely sure whether you were referring to the outdoor gas grill or the indoor teppanyaki grill, but either way, we would have wanted the opportunity to troubleshoot and correct the issue for you while you were at the property. Regarding the steak knives, we do maintain a hospitality closet with additional kitchen and household items, including extra steak knives, and we would have been happy to provide those during your stay had we known they were needed. Thank you again for taking the time to share your experience. Feedback like yours helps us continue improving the guest experience, and we hope to have the opportunity to host you again in the future.

Hi Jennifer, thank you so much for taking the time to review our property. We’re so glad you enjoyed seeing the deer everyday. We hope to have the opportunity to host you and your group in the future!

Hi Paul, We are so glad you had a 5 star stay & that you enjoyed the incredible views from our top floor! We are also glad you found our multiple Master Bedroom suites spacious and our kitchen stocked as promised. I’m sorry to hear that you had issues with the internet. This location has 400 mbp, the highest available in the area, and it’s more than adequate to keep the whole house connected to wifi. We wish you would no have contacted us during your stay, so we would have had an opportunity to troubleshoot the wifi. If you had, we would have been happy to get your group back up and running on all your devices. Thank you for your feedback regarding the air mattresses. Typically, our adult guests find our Master Suites & King Size Pillowtop Mattresses very comfortable, and choose to set up the air mattresses up for our younger guests. While we provide the best air mattresses available, we understand how an adult may find them uncomfortable. For future stays, our Lakeview Lux home is located about 45 minutes away from this location, & features an extra bedroom with a King Sized Bed. Thank you again for your feedback, we hope to have the opportunity to host you again in the future!

Hi Amy, Thanks so much for your review. We do apologize for any issues with communication. We know that travelers want to have the most seamless booking process possible and we try our best to make sure communication is clear and abundant with information as our guests are trying to plan their trips. Unfortunately sometimes it is hard to communicate via email and we cannot contact guests directly until after booking due to policies enforced by the site. We are so glad that you had a comfortable stay and enjoyed the view and the area. We make efforts each quarter with quality inspections to keep the house updated and in top shape to provide a luxury mountain experience, often replacing furniture and maintaining all amenities in the house immediately upon any issues. We are glad that overall you did enjoy the house. We do hope you come to visit us again.

Carolgene, thank you for your complimentary review about our beautiful home, the scenic views of the surrounding area the design of the house provides, and most importantly, the comments about our customer service which is paramount. Our homes are designed with our guests in mind and with the goal of providing an unforgettable group vacation. We do quality control checks before each stay to ensure all amenities are working; however, occasionally an item can break without warning during a stay. That is why we provide all guests with information about the multiple ways we can be reached before and during their stay. After making a reservation, we include this information in a guest’s account portal, and it is again provided in a pre-check-in email sent to the guest. When we are notified of such a situation, we do our best to immediately address the issue. In your case, we wish your group had notified us that the ice maker stopped working. We would gladly have delivered multiple bags of ice for your use while waiting for the ice maker to be repaired . Also, we are sorry that the equipment your group felt they needed to cook a particular recipe was not out. We wish your needs had been communicated to us. We keep some extras of these items on site. We so not leave them out because we do not want to over-clutter the kitchen for our guests. Our literature does indicate that we provide what “most” groups need for cooking, but any specialty items, such as electric crock pots and turkey carvers, etc., should be brought by the guest to be sure they have they have what they need for preparing any special meal. We try to keep an array of high-end scratch resistant cooking pans, pots, and cooking dishes to accommodate cooking for most groups. The Teppanyaki griddle is a one of the many amenities at the house that our guests love. We do ask that guests read the instructions on how to use and clean this grill properly. We also provide access to a video and ask that it be watched so our guests feel comfortable using it. As the grill does get extremely hot, we do give a cautionary warning to be especially careful that children do not get close to the grill or the surrounding granite to prevent an accidental burn. I am sorry if the instructions and caution caused you hesitation to use it. We do appreciate you taking the time to provide feedback. We always are open to learning from our guests and improving. We are so glad your group had a fantastic stay.

Hi Nathan, We appreciate your comments and feedback and are so glad you had a fantastic stay at Aurora Point. Customer service and satisfaction is extremely important to us! We train our cleaning staff to deliver the cleanest product possible and wish you had alerted us to any issues with a dusty vent but were not informed by your group and we are unable to locate which vent was dusty but we clean the vents before and after each stay. We also appreciate your feedback regarding the wifi. We understand that the world needs to stay connected these days! That is why we provide the possible fastest wifi service available in the Valley. This may not be as fast as certain broadband services available in major cities, but we are the ONLY property in the valley to have the fastest service and fastest wifi available - we pay extra for these lines. If 20 people are connected my guess is that it would have some toll on the wifi. We also understand your concerns regarding the hot tub. We change the hot tub water after every single stay and treat the hot tub water. We want our customers to be in clean sparkling and safe water the entire time! For normal 2 and 3 night stays this isn't an issue that even requires attention, but for 7 week stays in the summer, we do advise our guests to treat and test the water to avoid any issues. Regarding the cleaning steps, we do ask that the trash is removed, dishes done, and the floors swept, the cleaners then ensure that the home is spotless, sheets and towels are washed and laundered etc.. The reason we have the cleaning fee is to make sure that the house is SPOTLESS for the next guests. The cleaning fee does not include for instance cleaning up after a large party with lots of crumbs and trash left throughout the house. We do appreciate that you had an AMAZING stay and hope to have you back soon, it was a pleasure!