2/10 (非常に不満)
Julie M.
2023年7月18日
気になった点 : 清潔度、コミュニケーション、ロケーション、掲載情報の正確さ
Extremely Disappointing !!!
Arrived for our 2 week stay with groceries and found the refrigerator was broken. Had to spend a lot of our “vacation” on calls and texts with Vacasa to get minifridges and a partial refund for compensation.
Vacasa is unprofessional and apparently lacks any internal communication. Vacasa is horrible to work with and we caution you before booking with them or booking this unit. We have stayed in this unit before, but unfortunately it is going downhill now. The remote batteries were dead, with no replacement batteries available. The shower drain backed up which caused you to stand in water. One of the toilets barely flushes. The mattress is old and mushy and needs to be replaced. Internet was slow. The pool and hot tub were “out of order” with no explanation of when it would reopen. And the neighbor above us stomped around on the very thin floors on a regular basis.
We would highly recommend staying in another unit that is cared for and not run by Vacasa. Consider yourself warned!
Julie M.
2023 年 7 月に 14 泊滞在