This place is nice and in line with many places we have stayed in the Phoenix area. Pool was great. TV outside was an added bonus. Very quiet at night. I feel if you are not going to supply the house with all the basics (specifically more than one roll of toilet paper per bathroom or any kleenex/tissues-there was one empty box) then you should present this in your property description. This is the first place we stayed that went so cheap. TP is 4 rolls for $1 at Target. Sending an email the week of arrival, well after booking and payment, does not cut it. Nobody will ever fault you for full disclosure. Kerry, the property manager, was unhelpful and condescending. “Hey, Kerry, the spa is not working.” After being told I need to read the directions better, if really felt good when Kerry realized there actually was a problem and it was nothing we did. No apology from her, just an accusation that I tampered with it. It only got worse from there. With every text, you could sense Kerry’s annoyance and her desire to not interact with other humans. If you take Kerry away and fully disclose all of the details, then this place is worthy of a much better rating. If it stays as such, you can do much better with basically any other property. I will be looking for properties managed by the actual owner. It is such a positive difference. Host Up, the management company, should take a look at the text chain between Kerry and I. I think they will find accuracy in my description.