2/10 (非常に不満)
Dena B.
2023年12月22日
良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション
Do not stay here!
The property was fine and exactly what was stated in the listing. The problem was a fuse blew our first morning. We called the management company, Vacasa at 10am to report it because most of the outlets, lights and all of the appliances did not work. There was no fuse box in the room for us to fix it. I was told they would contact maintenance and it would be fixed timely. At 5pm I called them back since I had heard nothing and the issue was not resolved. At that time we heard many apologies and was told they were on it and would elevate this to an "urgent" repair. Still nothing was fixed. The next morning we checked out, with NEVER hearing from anyone and NEVER having the power turned back on. TERRIBLE SERVICE! I should be given a refund.
Dena B.
2023 年 12 月に 2 泊滞在