Our stay at [address hidden] was a stressful experience. We booked the cabin for myself and my husband using your web site. The photos of the cabin and surroundings on the VRBO website were attractive and representative. However, the booking process and the fees were deceptive at best.
We were not provided the address of the cabin until after we booked and paid a deposit. After booking we were informed that this was a “non-refundable deposit.” Had we known the address I would not have booked it as the address is a turn off. And, two friends we asked to visit us indicated that they would not come to the cabin because of its name.
We are displeased with your fee structure. One third of the advertised fee was added to the final cost. This is outrageous!
Your owners fee of $254.50 is a large hidden fee which we do not understand and did not get any benefit from. We tried to get in touch with the owner after making a deposit and did not receive a response.
Your cleaning fee of $211.00 seems high considering that the cabin was definitely not clean. The outside chairs were dirty, the great room carpet was very dirty, the stairs were dirty and the master bedroom had damp linen in a pile on the bed.
Your service fee of $227.00 is a second large hidden fee. If this is for the costs of your services it should be included in the rental rate.
The rental unit did not have shades or covering on the bedroom windows. Even though the cabin is not close to other houses it is close to the road. I expected to have “shades” for privacy and light control.
On the second evening of our stay a large tree split in half and fell across the property’s only driveway trapping us and our car on the property and forcing us to cancel our plans for the evening and the next day. (As you may be aware, there are no restaurants within walking distance of the cabin for hikers let alone a pair of seniors.) We informed the rental coordinator, Liam, immediately by phone of the tree fall. We contacted him a second time 2 hours later indicating that it appeared that the second half of the tree looked as if it would fall also. Liam said he would come, “within five minutes.” My husband spent a half hour waiting in the car for Liam to arrive so he could use the car’s headlights to illuminate the fallen tree for him.
The rental crew did arrive the following morning and were efficient and thorough in removing the tree. We spoke to two of the tree removal crew expressing our concern about the 2nd half of the tree falling. Both indicated that they thought the tree would fall by itself, “within the next two weeks,” if it was not taken down before then. We packed and left as soon as the tree was removed. All in all, we were unhappy with our stay and left as soon as we could get away