Excellent location within the town. Spacious house with stunning views. Good holiday
Studio off the pool. Glass sliding doors to pool were broken, hence there was no way to lock this part of the house. The valuables of the occupants had to be stored in the house leaving their other possessions vulnerable. Hence pool could not be secured from young children. We had a 2 year old infant, it was a constant worry that he could get into the room unsupervised. There was a very windy day which meant plant debris blew under the door into the pool making it unpleasantly dirty. This door should be fixed immediately.
Despite advising how many people would be staying, not enough linen and towels were provided. On complaining to the lady who showed us round, she returned and provided further in a timely fashion, There were not enough duvet covers, and some of the linens did not fit the beds. No cot linen was provided. The state of the linens and towels was deplorable. They were old, frayed, sheets had stain marks, the towels were rough. I would be ashamed to offer such linens and towels in my home.
The general cleanliness of the house was deplorable. The kitchen surfaces, all the floors, bathroom cupboards, windows, poolroom floor, inside of cupboards, fridge surrounds were all very dirty. This lack of hygiene and cleanliness made us wash every item we used. The house had clearly not had a thorough clean for a very long time.Although adequately equipped, it was extremely untidy.
On arrival one of the toilet seats was broken. It was fixed the next day on advising of this, but if it had been cleaned this should have been noticed?
The gas had run out on the cooker on arrival. Again changed when pointed out, this should be checked on every changeover?
The house 'manual' is poor, scrappy few pages and only in French. Should be in all different languages. On leaving, the lady was upset we had not stripped the beds. We have never had to do this on leaving any other rental (or make them on arrival as had to do here). If it had been in the instruction manual we would have done this. We did strip the beds prior to leaving.
We were overall extremely disappointed at the standard of this property for the price paid. Compared to other rentals we have stayed in at similar cost this property fell below par.
Items advertised were not available or broken.