プロビデンスにあるファミリー向け4ベッドルームシングルストーリープールホーム

Hi Donna Thanks for taking the time to leave us some feedback - it's appreciated. We're glad that you found the property so accommodating and enjoyable. We hope that you'll come back and visit us again soon.

Hi Benjie - we're glad you liked the house so much. Come back soon!

Hi Janet - we're delighted that you had such a great stay. We hope that you'll book and come to stay again soon.

Hi Nicole We are very sorry that this occurred and that the house wasn't up to your expectations. Clearly something went wrong with the clean and the maintenance prior to you stay, and then with the response during your stay. We will step up our efforts and we are sorry for the problems you experienced.

Hi Christa Thanks for taking the time to leave a review - we're very pleased that you had such a great time staying at the home. We hope that you'll come back again soon.

Hi Angela Thanks for leaving a review. We took your comments to heart and we now provide each arriving guest with a range of complimentary amenities in the property for the start of each guests stay - including, coffee, milk, sugar, salt, pepper, soaps, body wash, shampoo, conditioner, sponges, dishwasher tabs, washing detergent pods, liquid soap, extra trash bags, a roll of toilet tissue in each bathroom and more. We are always interested in feedback about what additional amenities could be of benefit to guests who stay in our homes. It is expected that guests will need to replenish some items and supply personal toiletries during their stay, and that items are only provided as a "starter pack" of amenities. We hope that you'll comeback and stay with us again soon.

Hi Faisal - Thanks for taking the time to leave a review. We're delighted that you found the home to be so perfect. We apologize for the delay in response, but we didn't see your review due to a technical issue. We hope that you'll come stay with us again soon.

Hi Kristin - Thanks for taking the time to leave a review, we appreciate it. We hope that you'll come back and stay with us again soon. We apologize for the delay in response, but we didn't see your review due to a technical issue.

Thanks for writing a review following your stay at "Paradise at Providence". We are sorry that you had a problem getting the raised spa to work and warm up during your 2 night stay. One thing we noticed on your reservation is that you didn't purchase the optional pool heat? The raised spa is NOT a hot-tub (this is described in the listing) and is a raised spa that heats to the same level as the pool. It does not have a separate heater. This is common in central Florida as we don't usually have hot-tubs or Jacuzzi's - because its so warm here. The check in and check out times are standard for vacation rentals, to give us time to clean the property fully between guests. We're sorry that we couldn't meet your expectations.

Hi Julie Thanks for leaving a review following your stay at "Paradise at Providence". We were surprised that you rated this home so low, as most of the reviews on this property are much higher. The address and location is clearly shown on all listings. The property is a little further out than many of the homes we offer, but it is in a quieter, more rural part of the Orlando area. The community is a secure, gated golfing resort. All of the homes around this home are similar size or larger. Just down the road are more family homes and also some townhouses. As for the problems, we are sorry that there was a problem with the raised, bubbling spa (it isn't a Jacuzzi or a hot-tub) during your stay. Since your stay, the owner has replaced all of the controls for the spa operations so that it is easier to turn on and off for guests staying at the property. The TV remote issues was fixed for you, and was a problem with the sensor for the remote, which had been knocked off the TV and was at the back of the monitor. We are sorry that you didn't enjoy your stay. We hope that you find something that meets your expectations and requirements, the next time you visit Orlando.

Hi Angela Thanks for taking the time to leave a review following your stay at "Paradise at Providence". We're glad that you liked the property - but we're sorry and saddened that the clean wasn't "up to par" for your stay. Occasionally, the cleaning crews skip things and we don't always have the time to catch everthing on a pre-arrival inspection when it's a back-to-back departure/arrival. We will re-double our efforts and talk to the cleaning crews for that house. We hope that you'll come back to visit again soon! Please remember that you can receive a returning guest discount and save money the next time you book and stay in any vacation home from VillaDirect.

Hi Walter We're very sorry that you had difficulties getting in touch with us during your stay and that you had problems with the clean and the pool heater. Since your stay, we have increased the staffing levels for Guest Services team to avoid the communication issues. The owner of the property has also had the pool heating system and spa controls replaced with a better system to avoid the problems that you experienced.

Hi Brianna Thanks for sending a review about your stay in "Paradise in Providence". We're really happy that you had such a great time. We hope that you'll come back to visit again soon! Please remember that you can receive a returning guest discount and save money the next time you book and stay in any vacation home from VillaDirect.