2/10 (非常に不満)
Julie L.
2021年3月4日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
WARNING …. Whatever you do …. DO NOT BOOK THIS HOUSE!
Our Family & friends
booked through this group in January BUT somehow the booking went through a third party GETAWAY PROPERTY MANAGEMENT hoping to have some family time & rest for our Christmas holiday.
We arrived and found the house was not even cleaned.There was dirty mens underwear left in the bedroom, all the bed sheets were disgusting dirty and had bed bugs they weren’t changed from the previous booking. We called the office and demanded to leave & be refunded instead 2 staff members Jade & Hannah arrived seen the state of the property and said it’s hard to find good cleaners they changed the bed sheets and arranged a cleaner to come out that left at 1am as the house was full of crumbs ,oil stains dust and bugs floor was sticky in simple words house was Disgustingly Dirty
The house was advertised with WiFi multiple car park to which we were not permitted to use
Both Staff members Jade & Hannah
Could not find or explain how to use the wifi as there was no WIFI available we were promised one nights reimbursement for the inconvenience and no Wifi. Not only they did not reimburse us but they then decided to charge our credit card with additional charges for bbq cleaning
NO BBQ USED as We brought our own charcoal bbq
Basically Getaway property management is a nothing but scammers & really unprofessional company to deal with Will Definitely Not Recommend. we are taking this matter further.
Julie L.
2021 年 1 月に 13 泊滞在
