The villa was tired and worn. There was only 5 forks in a villa meant to sleep 20!. There was no change of linen or sufficient towels there was not even a tea towel. There was not enough pots and pans. No lights worked in the pool area and this resort is used by Floridians to party at weekends. We had both properties next to us with people just there for the weekend. The details for the villa says it is minutes from the clubhouse, NO what is nearby is a pool for people who do not want the noise of the main resort amenities. The main clubhouse is 15 mins walk?. The only saving grace for this villa was the beds, which were very comfortable.
Anne G.
2023 年 8 月に 15 泊滞在
10/10 (非常に良い)
Beth S.
2022 年 4 月 10 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great for groups
Very spacious. Plenty of dishes including plastic for the kids. Highly themed rooms for the kids were a nice perk. About 15-20 minutes to the park. No security guard or gate code, which was fine with us but unexpected as other resort communities we've stayed at in the area had both.
Beth S.
2022 年 3 月に 8 泊滞在
10/10 (非常に良い)
Alison F.、Plymouth, MA.
2022 年 2 月 4 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great place and value.
House was just as described. Great for families.
Alison F.
2022 年 1 月に 6 泊滞在
4/10 (不満)
Brenda H.、Hilliard OH
2021 年 7 月 26 日
良かった点 : チェックイン、ロケーション
気になった点 : コミュニケーション、掲載情報の正確さ
Terrible experience for our vacation
We checked in on Saturday and had to contact the management company about the bedding 2 of the bedrooms. One (Star Wars room) was broken and just a mattress on the floor. The other (Minions room) had a broken box spring and could not be slept in. After leaving a message and getting no response I called them again and spoke to someone that assured me the issues would be taken care of. Monday we still had nothing fixed and family members were having to sleep in couches! We paid for an 8 bedroom house and could only use 6 of the bedrooms. This was completely unacceptable. After multiple texts and phone calls throughout the week of my stay the beds were fixed on Friday afternoon. We were checking out Saturday morning!
The jets in the spa were also not working and I let the management company know about that as well. Also, the amount of towels and linens in the house was not sufficient for the amount of bathrooms and people so we were doing laundry every day of our vacation just so each person could have 1 towel each day. The carpet was filthy and not as represented in the pictures.
Overall, the experience with this rental was the worst I have ever had with VRBO. This property is listed as a Premier Host property and VRBO should reevaluate this listing.
Brenda H.
2021 年 7 月に 7 泊滞在
4/10 (不満)
Brenda H.、Hilliard OH
2021 年 7 月 22 日
良かった点 : チェックイン、ロケーション
気になった点 : コミュニケーション、掲載情報の正確さ
Terrible service for problems at the rental.
We checked in on Saturday afternoon and saw that two of the bedrooms had broken beds. Called the phone number listed to have them fixed Sunday morning. I was told that someone would be by to take care of it Monday. I continued to call and text the rest of the week and no help was sent. Finally on Friday afternoon (we were checking out the next morning) we got the two beds fixed. We were not able to use 2 of the 8 bedrooms during our stay and had family sleeping on couches! This was unacceptable. I was very dissatisfied with the service we received. I'm not sure if the problem lies with the management company or the homeowner but this system they have is NOT working. I was finally able to get a partial refund which I appreciate but the week was already ruined for some of our family because they were not able to use the beds.
The pool was nice but the jets in the spa were not working and I requested for someone to come look at it on Sunday when I originally called and nothing was done for that problem either.
The linens and towels were not sufficient for the amount of bedrooms and bathrooms. We had to wash towels daily just so people could shower each day.
This property is listed as a Premier Host property and is sorely lacking. VRBO should reevaluate this property for their site. I have stayed in other Premiere Host properties and had wonderful experiences and great communication. I felt like I was not important to them once they received my last payment.
Brenda H.
2021 年 7 月に 7 泊滞在
8/10 (良い)
Naji C.、Rochester Hills
2021 年 3 月 2 日
良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
Nice place
Enjoyed it
Naji C.
2021 年 2 月に 7 泊滞在
オーナーについて
オーナー : Frank & Winnie
Welcome to WY Vacation Home! As full-time vacation home owners, Frank & Winnie have been in this business since 2008, with hundreds of happy guests and positive reviews. We own and manage 80+ large luxury vacation homes at Disney area, provide our guests the best service and memorable vacation experience. Feel free to contact us, we will make sure you find a beautiful home that suit your needs for your next Dream Vacation in the Orlando area!
この宿泊施設のオーナーになった理由
Windsor at Westside Resort is one of the newest upscale resort communities in the Orlando/Kissimmee area, located just 10 minutes from Walt Disney World. Windsor at Westside is only a 30 minute drive from the Orlando International Airport, and is situated central to all of Orlando’s famous attractions.
この宿泊施設の特徴
Beautiful Lake View from Pool Side Steps to Resort Clubhouse Near Disney Parks