2/10 (非常に不満)
KALLI S.
2021 年 10 月 26 日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
I was Cancelled upon arrival
Words cannot convey my utter dissatisfaction with is place and VRBO.
First: The area/address listed on the vrbo is a lie. It’s not even in Marina del Rey. It is in Venice. I booked this place because it was by water. It is not. It is two houses in from a busy street, inland from Venice Beach about a 30 minute walk. Place would be cute if it was upkept.
Secondly, and most importantly, I literally had the key in my hand to the place and luggage at my side when I opened the door and noticed someone obviously still there. I was early so upon messaging the Host, and walking down the street to grab a coffee, I was appalled to read that “ there was a glitch in the system and your room is no longer available. You will be refunded in full. Sorry.”— Can you believe this!? No nothing else. I was left to find another place last minute with no car, two bags of luggage and a wedding party to get to in two hours! NO other help to find another place or offer to help pay for another place!! I booked this room three months ago!!
I ended up having to pay for a hotel that was more than twice the vrbo!! I contacted VRBO for reimbursement of some kind and to block this Host from renting more rooms, but they were NO help! Because I didn’t call VRBO customer service before I left the property to ask for help they will not reimburse me whatsoever. I am sooooo angry.
Find somewhere else.
KALLI S.
2021 年 10 月に 4 泊滞在
