新着！ マートルビーチリゾートリトリートバイファミリーキングダム

Thank you very much. Hope to see you your family at our Condo soon. Chris.

Hi Deborah, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: "First, I would like to say I am sorry again for the inconvenience. You are right, and I take full responsibility for this unfortunate miscommunication. We let a relative stay for a bit, and there was a miscommunication on dates. They were supposed to leave the day of your arrival. Again I apologized; I felt horrible. My only recourse was to pay for your stay in another unit in the same building, plus gave you a portion of your money back. Both dinner and breakfast were also offered as a good gesture. I can say without hesitation this will not happen again. We are truly sorry for the inconvenience."

Shared from the owner: "Thank you for staying in our condo and taking the time to leave a review. We are happy to hear you liked the view. The extra sheets, blankets, and two pillows should be in the master bedroom closet. We wish you had called us so that we could have assisted you with locating them. Thanks again, and we hope you will think of our condo for your future travels/the next time you visit Myrtle Beach!"

Response from owner: "Hello Kerry, As I Appreciate your review and will take and have taken appropriate actions to correct it. Our condo is dear to us and keeping our 2nd home as clean and welcoming as possible is a top priority for us. We take your words seriously and will improve on the breakdowns that caused this week’s issues. - Please note, this leak was from a unit above us, and you were informed of that. I want to also note, we spent $500 on a plumber to conclude the leak was in fact from the upstairs unit. They had left their sliding glass door open during a serious downpour of tropical storm rain, but it is unfortunate, and we apologized. -After finding out the cleaning crew hadn’t had the time or provided the best service, we had them return immediately to re-clean to your standards. Dealing with the plumber and water leak from the upstairs unit did limit here time in the condo They admitted to this effect. You thanked us for the quick response. But once again Unfortunate and we apologize. I think my cleaning crew brought flowers to apologize. - -To address the broken window, Past renters cracked (not broke) the bedroom window, and finding a contractor/window repair man was difficult. We did have a window team ready to fix cracked glass in bedroom, but you decline to have them enter condo. We rescheduled for a future date so to not disrupt your vacation more than it had already been disrupted. -As for pest control, our building is prayed monthly, and when we found out what you saw we immediately called in a private crew to spray and eliminated pest. Also, very unfortunate and we feel horrible about this. WE have never seen Pest in our condo until you saw one. I’ll end this response with, we also refunded your family $500.00 to attempt to make amends for the inconveniences brought to your family’s vacation. Please know we have fixed all issues you have addressed and do wish you would give us another chance. Our place is great, and we do proudly maintain a premier host accommodation level. Thank your time and detailed description. Your review made it easier for us to address concerns. And again, we apologize for the cascade of issues you experienced. Most were out of our control and we have corrected them!"