Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Our first and last time staying at Sunstone. While the location is wonderful with ski in and ski out access, due to the complete lack of working Wifi, the outdated directions for customer service and the lack of bedding provided for 1 of the the 3 beds, we would not choose to stay here again. There was absolutely no bedding in the unit for the pull out sofa so my child had to go overnight without a pillow, sheets or a blanket. We called the number provided but no one returned our call for more than 12 hours and bedding did not arrive until 6-8 hours after that. For the amount we payed for the unit, this is unacceptable. Additionally, while they claim the building has Wifi, we could not get any service in this unit. We called the technical support number provided in both the document in the home and the instructions given at check-in but was told this company no longer services the building. Upon taking to Mammoth Reservations they said they were well aware of the Wifi issues in the building. Clearly this is an ongoing problem which needs to be addressed and certainly needs to be disclosed to renters. My husband needed the Wifi access for work and had to leave the building to do his work. Had we known had poor the Wifi was, we would never have rented this unit.Overall the location is wonderful, the unit is small but tidy, but the lack of Wifi and absence of bedding made for a very unpleasant stay. We would not choose to return here.