NEW、夏に間に合うように！ プライベートバルコニー、日陰のツリートップコーブビュー、WiFiを備えたビーチヴィラ

HI Brandon, Thank you for taking the time to leave this review. We are glad you enjoyed your stay at Beach Villa and will hope to have you back as our guest in the future. Thanks again, Amy

HI Elsie, Thank you for taking the time out to leave this review. We are glad you enjoyed your stay and wish we knew what could have been done to make this a 5-star experience for you. We will look forward to having you back as our guest in the future. Thanks again and safe travels, The Team at iTrip Vacations in Austin

Hi Uzo, Thank you for this review. We are glad you enjoyed your stay. Amy

HI Leamon, Thank you for taking the time to leave this review. We are glad you enjoyed your stay at Beach Villa and will hope to have you back as our guest in the future. Thanks again, Amy

Hi William, Thank you for taking the time to leave this review. We are glad you enjoyed your stay and hope to have you back as our guest in the future. Thanks again and safe travels, The Team at iTrip

Hi Mandie, Thank you for taking the time to leave thi sreview - we are so glad you enjoyed your stay at Beach VIlla and we'll hope to have you back as our guest in the future! Safe travels, Amy with iTrip

Thank you so much for taking the time to share your wonderful experience at our property! We are so glad you enjoyed your stay at Beach Villa and we hope to have you back as our guest in the future. Thank you again - The team at iTrip Austin

Hi Stacey, Thank you for taking the time to leave this review. It sounds as if you enjoyed your stay at the Condo. Based on your feedback, it seems as if the weekend went off without a hitch, so we are disappointed to see only 4-stars. Our goal is to deliver a 5-star experience to each guest so we'd love to know what could have been done differently. Thank you again and we'd love to have you back as our guest in the future, Amy with iTrip

We are sorry that you were unhappy with your stay at Beach Villa. This guest demanded a discount over and over and refused our attempts to make him happy. He first complained that the towels were not satisfactory. We offered to bring him a new set of towels and he declined. We have no control over whether an elevator at the Island was temporarily out of service. The Island has multiple elevators so it is likely that another elevator was available. Many of these complaints were not mentioned during the stay so we were not given the opportunity to satisfy the guest. This review feels retaliatory since we did not give this guest a discount on his stay.

We appreciate having the opportunity to provide some additional information/clarification to this review. Augustin's reservation was made on February 28th, for a March 13 check-in. At the time of the reservation, the indoor pool was open / operating correctly, however the indoor hot tub was closed, as it has been for months, as the facility works to resurface it. All of this was communicated to the guest prior to the reservation being made. On March 10, we were notified by the facility maintenance office that the indoor pool was closed due to sediment from the hot tub resurfacing. This was, regrettably, completely out of our control, as maintenance on The Island is managed by the Property Owners Association. The elevator was inoperable for 2 days during their stay. Again, we regret that this happened, however there are multiple elevators throughout the complex, and it was communicated to them that one of the elevators was inoperable. We wish that we would have been able to control these matters, but the best we could do is communicate the issues to the guest, which we did. We are pleased that the things within our control were to the guest's satisfaction. The Team at iTrip

HI Michelle, Thank you for taking the time to leave this review. We are glad you enjoyed your stay at Beach Villa and will hope to have you back as our guest in the future. Thanks again, Amy

HI Christine, Thank you for taking the time to leave this review. We are glad you enjoyed your stay at Beach Villa and will hope to have you back as our guest in the future. Thanks again, Amy

HI Rebecca, Thank you for taking the time to leave this review. We are glad you enjoyed your stay at Beach Villa and will hope to have you back as our guest in the future. Thanks again, Amy

HI Delila, Thank you for taking the tiome to leave this review. We are glad you enjoyed your stay at Beach Villa and we'll hope to have you back as our guest in the future. Thank you again Safe travels, Amy

Hi Kim, Thank you for taking the time to leave this review. Our inspector was on site the morning of your arrival, making sure everything was ready for your arrival and there was definitely no animal deposits on the door mat when she left. It is definitely unfortunate that there are pet owners at The Island who don't pick up after their animals. We sent someone out the next morning to take care of it (based on the size of the deposit, which was small, it appears to have come from either a small dog or possibly a cat). Despite the issues with Google Maps, we hope you enjoyed your stay. Amy with iTrip

HI Sibo, Thank you for taking the time to leave this review and providing us with the opportunity to respond. It sounds as if you enjoyed the condo itself, but were disappointed with the location and it's proximity to Austin. The listing does state that Austin is 40 miles from Lago Vista - we are sorry if that was overlooked. There is one set of towels on site per guest (bath towels, hand towels and wash cloths). We would have been happy to deliver more, had we known they were needed. The 'issue' that you refer to in your review was that someone from a neighboring condo let their small dog out and it went to the bathroom on the door mat in front of the condo you stayed in. We were there within the hour to clean this up, even though it was certainly not anything that we'd had any control over, and not what most would consider an 'issue'. We simply want to provide additional clarification on what the situation was, as when most people see the word 'issue', the immediately assume there is a problem with the unit itself. We are sorry that you were disappointed in your stay - we definitely encourage all prospective guests to ask questions prior to confirming the reservaiton, if they have specific activites they are interested in, or areas they want to visit, as we want to be sure they have appropriate expectations. Again, we are glad you enjoyed the condo. Thanks, Amy with iTrip

HI Perla, Thank you for taking the time to leave this review. We are glad you enjoyed your stay at Beach Villa and we will look forward to having you back as our guest in the future! Safe Travels, Amy

Hi Marja, Thank you for taking the time to leave this review. We are glad you enjoyed your stay at Beach Villa and look forward to having you back as our guest in the future! Amy

Hi Gelena, Thank you for taking the time to leave this review - we are so glad you enjoyed your stay at Beach Villa and we'll hope to have you back as our guest in the future! Thanks again, -Amy with iTrip

Hi Benny, Thank you for taking the time to leave this review. We are glad you enjoyed your stay stay and hope to have you back as our guest in the future! Thanks again, -Amy with iTrip

Hi Ann, Thank you for taking the time to leave this review. We are glad you enjoyed your stay and look forward to having you back as our guest this summer!