Checkin was a 3 hour ordeal, causing really bad feelings about our choice. The gate house stated we weren’t on the ‘list’ and the host didn’t understand why we couldn’t get in.
Once we did, the resort is nicely maintained and you can park fairly close to your door.
The Condo itself was spacious for our family of 11, unfortunately the main living area had only one couch so it wasn’t enjoyable to hang out together unless you are standing in the huge kitchen. The beds were not high quality or comfort. Bath towels were Saran wrapped, one per person, clean but minimal.
I paid to heat the pool but found it close to hot tub temps on arrival, the host replied it was not possible to turn it down. The next day it was cooler, but that’s because the filter had stopped working. I had to call a pool service. No refund was offered.
The gas grill couldn’t be used, it had a lock on it, bc I didn’t ask ahead of time.
The new pool deck chairs were nice but they also had a broken one.
The main pool area was ok but it was having electrical pump problems in the children’s area so we didn’t stay.
There was a pet fee that I was charged when I made them aware I’d be having a pet sitter stop in daily. On a weird side note, the trash collector would not take the individual bagged dog poop.
A baby gate for the stairs and some rugs for the tile floors when coming in wet from the pool would have been appreciated.
Overall we enjoyed our stay but felt the quality could be improved.