We booked this property primarily because of the amenities listed—pool, hot tub, and game room. The pool and hot tub were closed our entire stay, and every piece of equipment in the game room was broken. I spent over 3 hours on
hold with Vacasa, the property manager trying to get help with these issues, and I sent 2 emails. I never heard back from them. VRBO was unable
to process a refund, so we were stuck in a place we didn’t want to be. The lake view was completely inhibited by trees directly in front of balcony. An adjacent guest smoked pot nonstop, and the smell permeated our unit even with all windows closed. Again, no property manager available to address this problem.