6/10 (普通)
Moreno M.
2023年1月9日
良かった点 : チェックイン、ロケーション、掲載情報の正確さ
気になった点 : 清潔度、コミュニケーション
Disappointing. Dirty on arrival and Property manager was unresponsive.
On top of a filthy BBQ, a garage full of sand and no hair dryer I raised the following points with the property manager which to-date I have had no reply.
Hello MPHA.
Thank you for your email, we have checked in OK.
There have been a few housekeeping issues that we have had to address on arrival.
The sheets and pillowcases have not been changed on 2 of the bunk beds.
A pillow is missing from the main bedroom.
There are no tea towels and a dirty pink hand towel was left in the kitchen.
There was grubby glasswear in the kitchen cupboards.
There was used soaps left behind in both showers and in the cupboards under the hand basins.
There was also empty toilet paper rolls, toilet paper packaging, toothpaste packaging and toothbrush packaging left in the ensuite.
On arrival we had to use our own cleaning supplies, purchase new tea towels and spend the time required to clean up the mess that was waiting for us.
Please be rest assured that we intend leave the premises in a clean and sound state.
When you have had the opportunity I would appreciate a reply to my email.
Moreno M.
2023 年 1 月に 7 泊滞在
