ダートマス近郊15エーカーのアッパーバレーリトリート

From the owner: Jane, we are very happy you enjoyed our home and congratulations! Meriden is a great location and close to everything!

Hi Joe, thanks for taking the time to leave this review! We're so glad you enjoyed your stay overall! The homeowner would like to share the following: -We're committed to making every guest's stay enjoyable and we do apologize for the inconvenience. We're sorry about the GPS navigation and directions, they are listed on the pre-stay information. We are working to address some GPS not giving the exact directions. We are looking to update the listing so this issue does not recur for future travelers -As such, we were happy to address any guest concerns, that may arise unexpectedly -The instructions for the Wifi are written out in detail at home, and the correct password is included in the welcome book upon arrival We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Hi Michelle, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- Our guest contact has thoroughly investigated your comments and found no evidence of mildew odor on the first or second floor. However, the basement experienced increased humidity, mainly due to the higher-than-usual rainfall in New Hampshire over the summer. To ensure the comfort of our future guests, we've installed a dehumidifier in the basement.- We wish you had reached out to the guest contact during your stay if there were any issues you needed to be addressed. We would have done everything we could to resolve them immediately so that you could enjoy the home.- As a gesture of hospitality, we have provided an appropriate refund for your inconvenience. Thanks for taking the time to leave your review.

Thank you for sharing your feedback. We’re sorry you experienced an unexpected issue with the hot water during your stay. After receiving your email on Sunday, the property manager came to the home as soon as possible to troubleshoot the issue and determined that the pump needed to be replaced, which required a plumber. We immediately contacted multiple plumbers who advertised emergency service, but unfortunately, none were available until Monday morning, when the repair was completed before checkout. Because the hot water system had been functioning properly before your arrival, there was no indication that a repair would be needed. Our home was thoroughly cleaned and inspected twice before your arrival. We have also reviewed your cleanliness comments and will continue to ensure our high standards are maintained.