I am a long time rental property owner with many long term rentals but rent Casa Bella short term because the grounds are in my "compound" and I like turn over.
When you arrive there is a 30 minute "orientation" to which all ALL guests need to participate. It is important. Problems with vacation guest have generally been with those who did not participate in the orientation. Always try to fly into Oakland International - way easier and faster than SF, which is a good hour drive when traffic is light. I don't do night time check in - so if you are landing late at the airport - it is a good idea to stay the first night at the airport.
IMPORTANT: I need information about Guests. When inquiring, please tell who you are and what you do, i.e., in work. Who is with you and how you are related to one another. Where are you coming from and what brings you to Oakland? What will you be doing when here? The more you share about yourselves, the better. Sorry, but I do not deal with 3rd parties such as booking agent or friends who may be looking for you.