2/10 (非常に不満)
Ash K.
2024年5月4日
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
Disappointing Experience at “Stay in Bulga” (Unwind in Hunter Valley Greenwood holiday )
We recently booked a property through Stayz, expecting a comfortable stay with access to various advertised amenities such as a swimming pool, spa, and pool table. Unfortunately, our experience was far from what was promised (advertised). Here are the key issues we encountered:
1. **Poor Maintenance of Amenities:** The swimming pool, spa, and pool table area were not only unusable but also unclean. This was a major letdown as these facilities were the main attractions for our family during the school holiday weekend.
2. **Privacy Concerns:** The common bathroom had a faulty sliding door that wouldn’t lock, causing significant discomfort, particularly for the women and young girls in our group.
3. **No Wi-Fi Connection:** Despite being provided the password, the Wi-Fi was inaccessible throughout our stay. This was inconvenient and hampered several of our planned activities that required internet access.
The overall condition and management of the property significantly dampened our holiday spirit, especially for the children who were particularly disappointed. These issues were not only inconvenient but unexpected, given our previous positive experiences with Stayz.
Eventually we used only the accommodation area and rest of the area not usable as shown in the advertisement. hasn’t been maintain for weeks.
We have photos to provide as evidence if required. such a negative experience. NOT recommend this place. zero - stars.
-Ash-
Ash K.
2024 年 4 月に 2 泊滞在
