4/10 (不満)
nevin m.
2022 年 10 月 19 日
良かった点 : 清潔度、チェックイン
気になった点 : コミュニケーション、ロケーション、掲載情報の正確さ
Caution: Can be very, very noisy
This is a nice property and the condo itself was nearly perfect.
However, the property is wedged in between the Grand Wailea and a Marriott. Unit D102 is very close to the Marriott property. On our second night there were back to back Luau’s at the Marriott and 4 hours of drumming, chanting, and the music was pretty invasive.
That happened again the next night. Back to back performances, feeling more and more invasive to us. Happened again Monday night, this time we went inside and closed the doors to escape the noise.
The final straw was Tuesday night when there was a corporate event on the Marriott property. Following an hour or so of talks from the podium, they started playing dance music with a DJ. It was so loud that we couldn’t talk inside our unit with closed doors. It was so loud it woke up our infant granddaughter. The DJ screamed on multiple occasions, “How loud can you get”.
I went down to the property to try to talk to someone and was rudely escorted off the Marriott property after explaining the impact their party was having on us. Their explanation was that they were not violating the “Noise ordinances” and that if I had a problem I should complain to the Wailea Beach Villas.
So I did. I was told that my contract told me to expect “Ambient Noise”, and the property manager of our unit sent me the contract and pointed out the language as though this would somehow make me feel better. In a series of back and forth conversations they said in all the years that they have rented units here, they have had few complaints.
Not believing that, I talked to resort employees all over the property the next couple of days, and was told by many of them that the noise has been a problem, everyone is aware of it, and there is nothing they can do.
I get that the resort next door has their own rights. What’s not OK is when the Company you rent from (Private Paradise Villas) doesn’t properly disclose an issue of this significance, and when called on it uses their misleading disclosure to somehow get out of their lie, and then points it back to me as the one with the problem as “no-one else ever complains.”
I left feeling totally violated and taken advantage of. Not by the property, but by Private Paradise Villas (the vacation rental Company the owner of the unit uses), their misleading disclosures and complete lack of empathy when I brought this to their attention.
nevin m.
2022 年 9 月に 10 泊滞在
