While Susan was incredibly polite and responsive, the overall concept of renting through VRBO is for the owner to, for the most part, be invisible. We were stunned by a text saying that she would be waiting for us to arrive at her house for check in; the day of, we got a follow up text asking for our ETA. Then, the next day we got another text asking if everything was going ok. Again, this was polite, but not what we want on a vacation—we felt like we were being micromanaged. As for the property, it was underwhelming. The house definitely needs updating. There is a terrible smell permeating throughout the house. (I think it’s mothballs.) The beds were uncomfortable, the bathrooms were not clean, the towels are very old, and some of the dishes in the cupboards were dirty. There were also several spiders hanging in webs throughout the house. The outside deck, however, was nice and had several seating choices. Nevertheless, we ended up leaving a day early because we were so uncomfortable.