City Views, Melbourne Cup Winner Entire rental unit in Kensington, Australia

Lisa is an excellent guest Left the apartment in perfect condition communication was first class Welcome back anytime

Thanks Rhys I’m glad you enjoyed your stay and festival Welcome back anytime

Jeff As with all my guests i send a detailed message prior to check in after you confirmed you would arrive by Uber My message states that the keys are located at a IGA 600 mtrs and you should put a STOP in the Uber app being IGA and a final destination being the apartment building. Within 5 mins of me sending you this message you responded that 600mtrs was a long way to walk with luggage to pick up keys . I suggest that you never actually read my initial message properly. I then sent you another message re-explaining how to use the STOP in the Uber app to pick up and drop off the keys You were also given my personal mobile phone number and told to call me before or during your stay in you needed any assistance, you at no point called or txt me . In regards to your comments re keypad entry to the apartment, well that would be fine but you would still need to pick up a FOB from IGA to access the building entry doors/ carpark/ lifts and pool deck Further comments re there being 2 receptions in the building and keys should be left with them Concierge desk in main foyer is for building management, under no circumstances do they hold keys for any private apartments , and they are not there 24/7 regardless The second “ reception “ is Quest Hotel and they don’t hold keys for apartments either There is no expectation that anyone needs to walk 600 mtrs to pick up keys. I will be asking STAYZ to remove your 2 star rating and “thanks” also for the 3 large boxes you left behind.