9 Mi to Disney Parks: 'Sunshine Reunion' Home

We appreciate you taking the time to share your experience, though we are saddened to hear that these details impacted your stay. We take cleanliness very seriously and conduct thorough inspections, including video documentation, prior to every guest arrival to ensure the home is immaculate. We also want to clarify for future travelers that our pool and spa share a heating system that is an optional, paid amenity, which was not requested or activated for this stay. Additionally, our game room features a dedicated mini-split air conditioning unit with its own remote to keep the space perfectly cool. Our management team is always available to assist with amenity setup or any questions during a stay, and we encourage guests to reach out in real time so we can ensure a seamless experience.

Hi Connie, the right vacation home is everything, and we’re sorry to hear there were parts of your stay that didn’t meet expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- The home was professionally cleaned and inspected before your arrival, including a final sparkle clean the evening prior. We understand your concern with the coffee pot and offered to replace it, though we were told a new one wasn’t necessary.- While the spa needed servicing, the pool was heated and available during your entire stay.- The listing outlines which Reunion Resort amenities are included, and we provided instructions prior to arrival, along with a guest pass for general property access.- Mattress comfort can vary from guest to guest, but we’re sorry they didn’t meet your preferences.Thanks for letting us know about your stay!