Cozy Cottage Across Lake Simcoe

Thank you for your feedback. We take guest concerns seriously and responded promptly throughout your stay. The items we felt warranted attention were addressed immediately or have since been fully resolved, including repairs to the deck and replacement of the living room couch and pull-out sofa mattress. We would also like to clarify that several of the expectations and requests during this stay went beyond what is normally provided and what is advertised in our listing. The property’s sleeping arrangements, maximum occupancy, shared backyard, and amenities are clearly disclosed. Additional unregistered guests were brought to the property, and although they were not part of the reservation, we still provided an air mattress as a courtesy. Each registered guest is provided with a bath towel, linens are supplied for the advertised sleeping spaces, and the home includes a washer and dryer for longer stays. The neighbouring property and its private driveway are outside of our control, while our driveway remains exclusively for our guests. We appreciate constructive feedback and continue to invest in the property. Where concerns were legitimate, we acted without delay, and we remain committed to providing future guests with a safe, comfortable and accurately represented stay.