2/10 (非常に不満)
Olga
2025 年 9 月 7 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備、コミュニケーション
I would give negative 10 stars if I could. Booked this property for a quick weekend getaway to celebrate my mother in law 75th birthday. Arrived Friday and there was 1 elevator working out of 3. This building is 23 floors and you guessed it we were on 23rd floor. Long story short on Saturday last elevator broke and people were stuck and had to be rescued. This is Sunday afternoon and elevators are still broken. We had to haul our stuff 23 floors down by foot and make multiple trips. My mother in law is disabled and is on a walker. She had to take the stairs. I am extremely concerned for her health. Property would not move us to a lower floor, provided no assistance or updates. I checked the reviews and it is a known issue. This is unacceptable and dangerous. This is a violation of the ADA. I will be filing complaints with appropriate departments tomorrow. Also, sheets and pillowcases had someone else’s hair on it letting me know they don’t change the sheets. Never again will I stay here.
Olga
2025 年 9 月に 2 泊滞在
