Book with Confidence Guarantee

We’re here for you before, during, and after your stay

From the moment you book until your trip is done, we’re here to help your stay go right. Learn more about our Book with Confidence Guarantee and other benefits we provide every time you book with Vrbo.

Before your stay

Here’s how we protect your trip before it even begins.

We're making sure everything goes smoothly

We're committed to providing you the best standards and security practices. When you pay on our site, you can relax because payments on our platform are secure. More about payment security

We'll re-book your stay

We have teams prepared for anything that may go wrong. Cancellations aren’t common, but if a host cancels at the last minute, we have dedicated re-booking specialists to help you book similar accommodations.

During your stay

We’re here to help your stay go smoothly.

We'll answer your questions quickly and with care

Our support team is available to answer any questions that come up during your stay. You can contact and speak to a human on our team at any time. How to contact us

We'll provide new lodging

Can't get into the property? Discover fewer bedrooms than expected? Let us know. We'll find you new accommodations if needed so your trip can go on as planned.

We protect your privacy

Your privacy is paramount. Interior cameras aren't allowed on Vrbo properties, and hosts can’t drop in unannounced. We take your privacy seriously. How we protect the privacy of our hosts and guests

After your stay

Even after your trip is done, we’re still here to help.

We protect your damage deposit

We can help if your damage deposit is wrongfully withheld by a host. Contact our 24/7 support team for more information.

For more information about our Book with Confidence Guarantee, visit our Help Center