I brought my family to Naples for my son's graduation from Ave Maria Law School. Upon check-in it was visibly noticeable that the condo wasn't clean from the family that just checked out 5/10/21! The family had signed the guest book. Immediately, I contacted the property owner, C.W. Dustin Rhoads, to discuss these concerns (photos were immediately taken to show owner). There was sand and cereal on the couch and around the bottom rim of couch. There was dirt, dust piles, floss stick, and Walmart bag containing new pair of sunglasses under the bed. The child's room had dirt all over the floor and in closet where the toys are kept. The refrigerator was dirty and it was apparent that the condo hadn't been dusted in months. Then theres the balcony, the beautiful view unless you look at the floor. The balcony is screened in, meaning all the human hair is trapped in the corners, there was also a face mask in the corner. Disgusting!! Of course, we notified the property owner immediately. We had to wait 24 hours for a cleaning crew to show up. The cleaning crew arrived the following am and we were told the sheets weren't clean! WHAT! This is unacceptable! I immediately contacted the property owner,C.W. Dustin Rhoads, to express my concerns of the condo not be sanitized. My family vacated the condo for 4 hours to allow time for proper cleaning. Upon return to the condo it was evident that the cleaning crew is a scam. The dirt was still on the couch and cereal was under the couch. No one even touched under the bed, I have photos. Again I contacted the property owner,C.W. Dustin Rhoads, and to my surprise the owner responded by saying the cleaning crew said they spent 6 hours cleaning and if I was still unhappy the owner would refund a partial return. A PARTIAL RETURN! The owner wasn't interested in the concerns. Come to find out the cleaning crew is the property maintenance crew, they live on site and sat at the pool complaining about tenants. I attempted to locate another hotel but everything was booked. I was stuck! I again contacted C.W. Dustin Rhoads for resolution and the owner offered nothing stating we were difficult to satisfy. I am difficult because I didn't like staying in filth. WORSE EXPERIENCE EVER!! 1ST TIME USING VRBO, BUT WILL NEVER USE AGAIN! SLUM LORD!
The cleaning crew, CALL BEV, is awful and spends time drinking and gossiping at the pool.