Deze recensie is afkomstig van een vertrouwde partnersite en is niet geverifieerd.
8/10 – Goed
Katherine W.
23 apr 2024
High quality accommodation let down by the heating/water system
A beautifully appointed apartment in a great spot in York. Very comfortable bed , good quality bedding and towels. Extremely clean and York Stay service courteous and helpful as always. Now onto the heating/water system. This has been mentioned in previous reviews and it really does need sorting out. Heating is run by a smart device which has no instructions by it or in the welcome/instruction pack that we could find. It was cold in the apartment when we arrived so of course we tried to turn the heating up but it appeared to be quite complex (and we are reasonably tech literate) and after a while we gave up and called Stays York who kindly came out. They showed us how to work the heating dial, but even then, some radiators stayed off, some on and blasting out, some stayed on and then went off seemingly at random. The radiator dials were also hit and miss, some worked, some didn't. We - or the people who came out from Stays York - must have inadvertently altered the water setting on the dial. Either way, there was little hot water that evening and none the next morning. So, on a cold April morning we had a freezing cold shower and had to boil kettles to wash up and shave etc. We rang Stays York but it was a Sunday so there was only an emergency number and by then we were checking out anyway. Lastly, the bathroom underfloor heating did not come on the entire time (Stays York explained that this was 'remotely controlled') so that was pretty uncomfortable. Bear in mind that this is a basement flat - these tend to have pretty cold floors anyway. Yes, this is a lovely, high spec apartment. But we wouldn't stay again without assurances that the heating/water issues had been properly addressed. Guests should not be spending their precious holiday time scratching their heads and trying to work out how to stay warm/have a decent shower let alone a bath.