Ski-in-Out, 5/4 Custom Home slaapt comfortabel 20

Great guests and communication. Would love to have them back again.

Nina, Thank you. I'm glad you enjoyed your stay, and hopefully there will be more snow on your next visit. Mary

We are pleased that you enjoyed your stay and I hope you will come back again. We are actively trying to find an electrician to replace the 90-gallon hot-water heater with a tankless one!! Hot water on demand.

Thank you for letting me know about the blinds and the smoke detector! Everything was operational at the beginning of the summer, so its now on the list of repairs for the fall/winter guests. There isn't too much we can do about an indoor hot tub. We closed in the ceiling/loft area years ago, because of the chlorine smell. We know the winter guests enjoy the hot tub after skiing, but not so sure it's used much in the summer. Thank you for your comments. Mary

I agree with Scott. Housekeepers are focusing on COVID sanitizing and not paying attention to normal housekeeping duties. I can not confirm the sheets on all the beds were not washed, but always have been in the past. The previous tenants were responsible for taking the garbage cans out on Wednesday trash day, so it was a double drop the ball with housekeeping not following up when Scott called. I apologized and hope this won't happen in the future. Housekeeping has always been an issue in a small down, and seems to be our only complaint. We hope to do better next time.

Thank you for your review. The steam room/shower door hasn’t been mentioned before but definitely an easy fix. Can’t do anything about the size of the kitchen unless we did away with the dining room. And we have the largest electric hot water heater available. Hopefully, when gas gets up the mountain we can switch over to a gas hot water heater. Thank you again for taking the time to make suggestions for improvements. Mary

Anne, Thank you so much for pointing out your concern about the indoor hot tub and small children. We will definitely look into having some sort of gate system available for guests with small children to use. Thank you again, Mary

Thank you for coming. Please come back again. Mary

Im sorry this group was disappointed with their stay and honestly I’m not sure how to respond. The website states “four wheel drive highly recommended in the winter” so if a 2-wheel drive vehicle shows up during a snow storm it would make it very difficult for the cars to get up the driveway. Due to two wheel drive vehicles being driven during this event, the vehicles were towed and dropped at the very bottom of the driveway which prevented a plow to enter the driveway, which also prevented the deck keeper to shovel the decks, and front porch. The driveway and decks were both cleared the morning of their arrival. The plows and shovelers come automatically at 6” of snow, but both were unable to access the house with the driveway blocked, and parking on the street is prohibited. With respect to ski-in and out, the access is between the two trees on the corner of the property. Previous guests and guests thereafter had no problem putting on their skiis and walking out the back door to the slopes. I even discussed with this particular guest over FaceTime how to walk out the back door, but I’m not sure this group had ever seen snow before. Additionally, we were unaware someone had forced open the front door until the day they departed, at which point we ensured it was repaired the same day. No renters prior to, or immediately following, this group complained of ice maker, dishwasher, or water heater. Ice maker works fine and 90 gallon hot water heater works fine if you space apart your showers. It won’t allow for all three showers to be used at the same time several times in a row, but I don’t know any home that will. Not sure how dirty their dishes were, but no complaints thereafter so I will look into it. Its my personal impression that this group had no idea what to do in a mountain ski home in the winter. I’m more than happy to work with all renters to the best of my ability to make your trip enjoyable and convenient but please beware of weather conditions when traveling to a ski resort in the middle of a blizzard in a two-wheel drive car. The owner can not control those consequential events. We hope this previous review does not deter you from visiting our home. If you have any questions, please feel free to contact us. I have also offered the guest a substantial discount on another visit. We will be uploading photos on our website.