We loved our stay here this year. The place was clean and the caretake (onsite, downstairs) was friendly, easy to get a hold of and she offered to help with the luggage. I declined since I had a group of 15 year olds to do the work instead. There is a bit of a haul getting from the parking lot to the front door. It's about 50 yards (my guess) that ends with a narrow, snowy stairway to the front door. But, they do have a sled by the parking lot to help haul your stuff. The only negative is we did have to shovel out the steps when we got there, but that isn't worth subtracting a star. I have that job the kids.