My family and I were very pleased with the layout, cleanliness and comfort of the apartment. The location is close to the heart of downtown, but probably most appropriate for those attending an event at the Grand Rapids Arena. The check-in process was arduous for me, arriving alone as a senior citizen. There was very little human contact, and information about how to actually get entry into the apartment was not available until one hour before the check-in time. At that time, a series of photographs showed where to pick up the keys, what the entry to the building looked like, the interior of the building,etc. But by that time I was quite anxious about the process. IMHO there was no reason not to share this information before that time, withholding only the code that enabled access to keys. Also, Mitten Housing could have provided more (or any) user friendliness in the process but did not. There was a stubborn insistence to provide information only via a series of text messages.