Bring Your Boat | Marina Views + Elevator + Pool + Hot Tub

We are so glad you enjoyed your stay with us

Hi Lecia! Thank you so much for your review! We hope you come back and sea us soon! Allie Port A Beach House Co.

We are so glad you enjoyed your stay.

I am genuinely surprised to read this, as we didn’t receive any communication from you during your stay regarding these concerns. We always encourage guests to reach out during their reservation so we can promptly address any issues and ensure a positive experience. The home is equipped with a fully functioning elevator, which is clearly shown in the listing photos and noted in the description and amenities section. For ease of use, there are instructions on how to operate the elevator posted next to each elevator door on every level, as well as included in the welcome binder inside the home. The listing also specifies that garage access is not guaranteed, as the homeowner stores a personal Jeep inside, and that the driveway accommodates parking for three standard vehicles. Had we been notified about the sheets or any other concerns, we would have gladly delivered replacements and taken care of anything else needed. The beach chairs at the entrance were picked up shortly after your arrival by the third-party company that provides them. We’re truly sorry to hear that your stay didn’t meet expectations and wish we’d had the opportunity to assist you while you were here.

Thank you for your glowing review! We're delighted to hear that you had such a positive experience with Port A Beach House, and the unit exceeded your expectations. Your satisfaction is our top priority, and it's great to see that we were able to meet your needs. Thank you for choosing us

Hi Ryan, The home is privately owned and the owner does keep his jeep in the garage, we unfortunately do not have a spare key to move the vehicle over if needed. We would never hang up on our customers. I'm very sorry that you were so disappointed in your stay given the lack of garage space. We do have many other homes to offer in the future, we hope we can earn back your business.

Hi Nicole, Thank you for your feedback. The mattresses have since been changed out along with the wicker headboard that was located attached to the downstairs bed. We have set up a routine pest control check before and after every reservation to ensure this will not happen again. We try our very best to return every call in a timely manner and resolve any issues that arise to the best of our ability. Unfortunately we did not have another unit to move you guys to, we wish that we did. We did correspond with you via email the next morning to inform you of these refunds. We strive to provide the best customer service. We are so sorry again that this happened on your last night. Regarding the lights, maintenance has since tested everything and has found no issues with them. We will keep trying to recreate the problem but as of right now, the lights are not an issue. We hope that you will consider giving our company another chance to host you guys in the future.

Thank you so much for your wonderful review! We're thrilled to hear the home exceeded your expectations and that you enjoyed everything from the beautiful marina views to the pool, hot tub, and convenient location near the beach, shops, and restaurants. We're especially happy to hear the layout worked so well for your family. Having a private bathroom for each bedroom really does make traveling with older kids so much easier! Thank you for your kind words about the cleanliness and well-stocked kitchen. We truly appreciate you choosing to stay with us, and we're honored that you'd like to return. We can't wait to welcome you back to Port Aransas for another memorable vacation! ☀️🏖️

Hello Thank you for your great review, were so glad you enjoyed your stay. We love when our guests return. We pride ourselves on our customer service and quality of the guests stay.

Hi Allison, Once again we are so sorry for the issues that arose. I do recall we were able to move you to another location for 2 nights. Unfortunately during spring break we were unable to accommodate anything after and we sincerely apologize that we weren't able to, however we did refund you for the days we were unable to accommodate you for. We had pest control immediately go to the residence and treat for the bugs. I personally entered the home myself and checked that the treatment was complete. I have not heard anything from the neighboring owners having issues but I will be contacting them today to resolve these issues immediately. Once again, we apologize. Have a great day. KB

We are so glad to hear you enjoyed your stay! - Port A Beach House Family