2/10 – Ontzettend slecht
Henry M.
7 nov 2023
Negatief: Inchecken, communicatie en accuraatheid advertentie
Deceptive Room Photos
All the room photos in listing are of a "Deluxe Unit" However what you are getting is a "Standard Unit". So there is NO balcony, NO snack bar with big kitchen, NO jacuzzi tub or big bathroom. Very Deceiving Photos. When Owner/VRBO was called about it they just replied "photos are general photos of the resort, sorry you were disappointed, but the worded description listed under details is correct". Yeah, that's because it only says its a 1 bedroom, king bed w/kitchenette and nothing about other things like "pictures are not of this unit" or "pictures are of a deluxe unit", etc. My experience (12 night stay): Got there late at night, the room we were given was nothing like the photos, had small kitchenette, no snack bar, no balcony, no large bathroom, basement unit that had musky/mildew smell. That is when I contacted the owner/vrbo and got the above reply. So basically saying to bad if I was disappointed. I called the resort itself and they did switch my room the next day to another "standard unit" which was the same but in better shape. So the resort did try to help me, the owner/vrbo did not. If actual room pictures were shown we would have stayed somewhere else. If you want to see actual room photos you can go to the resort website and look up the room type. It has actual pictures that the owner/vrbo should be using instead of deceptive ones. Also be advised that rooms on the 1st floor is really like being in the basement. It is below ground level, 2nd floor is ground level
Henry M.
12 nachten verbleven in oktober 2023
