Communication was good by VRBO & Property Management via Phone communication, On site Management was never seen .!! payment process easy, check in process easy,
Room was unfortunately in not so great condition, not due to VRBO but,
Property Housekeeping did not follow cleaning proceedings & left the room in unsafe condition for staying in , had to get refund upon providing many photos to prove our case ** luckily ran into a local from around our home town who happened to have a room vacant & offered to us & of course we took it & it was a true Blessing in disguise, otherwise due to the Holiday weekend we would have had to return home with no where to stay on the fly. Very stressful situation Saved.
I’ve used VRBO for many , many years & the property manager via phone calls did everything “within their power “ to make it right although it took time & money from our precious Vacation… & our refund unfortunately did not come through until after we arrived back home which limited our activities & still don’t have some of my refund I feel they will make it right.
Property was however fantastic with many family activities along with Bar, entertainment 3 pools & central location to everything.
Would recommend owner changing cleaning crew apparently it isn’t as important to “This “ crew to leave the air on in the middle of summer in order to have good air flow & safe conditions for staying.