2/10 – Ontzettend slecht
JOSEPH Z.
17 apr 2024
Negatief: Netheid, inchecken, communicatie en accuraatheid advertentie
The Belle of Bethlehem has lost her Sparkle!
We were excited for a family weekend trip to beautiful Bethlehem PA for a baby shower.Extremely disappointed to arrive to a 2 family house with no heat.
We contacted the owner who did respond pretty quickly and tried to find a repair service to no avail since it was such an old heating system.
We were promised a refund for our first night stay due to an array of inconveniences…
1. Couldn’t freshen-up in a cold house
2. Late to a birthday dinner as we tried to coordinate the repair with the owner
3. Half of our family canceled for the first night, due to the lack of heat:(
4. Had to buy additional space heaters at our own cost for each bedroom and living room
5. Stay up with a repair person who showed up around 9 pm
6. Heat didn’t come on until 11pm – repairman had to clear bricks out of the chimney!
7. Beeping fire alarm behind a locked door
8. Cleanliness – very dusty furniture, stuffing from pillows on floor and table, backyard not clean, etc.
We never received the refund of our first night stay since the owner said we got heat to sleep.
What about the other 7 hours we were awake and had to deal with a very cold house and the above list!?
Then to make matters even worse, the owner blamed some hole in a wall behind a door on us – not true.
Thinking that was their way of getting out of refunding us our money and doing the right thing.
They should monitor their property more closely to find the actual culprits and
JOSEPH Z.
2 nachten verbleven in april 2024
