4/10 – Matig
Jessica H.
12 apr 2024
Positief: Inchecken, locatie
Negatief: Communicatie, accuraatheid advertentie
Disappointed
My friends and I had such high hopes for this property! We chose turquoise Place based on the fact that they had hot tubs on every balcony. There were reviews for this particular property stating that the hot tub wasn’t working, so we confirmed with one of your representatives, which we have in writing, that it WOULD be working. As it came closer to time for our trip, after the cancellation date had already passed, we were told there would be no hot tub. We had no time to regroup and book elsewhere. One member in our party has a medical need for hot tub soaks every night, so because of this, she was unable to make the trip. Additionally, the plastic encasements on all of the mattresses were pretty noisy as we moved in our sleep throughout each night, making it hard to sleep soundly. Lastly, the rugs in the kitchen and dining area smelled like urine. We were promised a 20% refund and only received 10%. Sadly, we do not plan to book with this company ever again. Very disappointed!!
Jessica H.
4 nachten verbleven in april 2023